Incident History

The incident has been resolved.

The incident has been resolved.

Between 06/09 07:14 UTC and 16:03 UTC, a subset of customers in the Europe region using live transcription and call summary experienced a blank response when selecting English(UK) in the ZCC flow entry point. We have identified and resolved the issue.

The incident has been resolved.

Between 06/7/2025 04:05 UTC to 4:50 UTC - Users may have experienced issues accessing Workforce Management after logging into the Zoom client. Our engineering team identified and mitigated the issue, and the incident has now been resolved.

Between 6/4/2025 3:37 UTC to 3:54 UTC, a subset of users in the Saudi Arabia region may have experienced intermittent login issues on the Zoom client. Our engineering team promptly mitigated the issue, and the incident has since been resolved.

On 05/31/2025 10:33 UTC to 10:59 UTC, a subset of users in US may have experienced Inbound & Outbound call failures with Zoom Phone. We have fixed this issue and the incident has been resolved.

Between 05/30/2025, 1:00 UTC and 2:00 UTC, a subset of users might have experienced intermittent timeouts in some of the Zoom AI Companion’s services in Japan region. This incident has been resolved and the affected services have been restored.

From 5/28/2025 12:00 UTC to 5/29/2025 17:04 UTC, customers may have experienced an issue with Zoom Support Ticketing degradation. This incident has been resolved.

The incident has been resolved.