Incident History

This incident has been resolved.

A subset of users may have experienced Zoom Phone call recording delays from 01:18 - 01:49 UTC. This issue has been resolved.

On 6/13/2025, from 18:31 UTC to 20:01 UTC, a subset of users in Europe may have experienced an issue with inbound call failures. The issue has been fixed and this incident has been resolved.

This incident has been resolved.

From 17:50 to 20:17 UTC some Zoom services were impacted by an incident experienced by one of our cloud providers.

The impact to Zoom services was as follows :-

From 17:50 to 18:30 UTC users attempting to use the web to login, signup, reset their password, use Zoom scheduler or register for a webinar may have experienced an error in completing the reCAPTCHA challenge. From 17:50 to 18:30 UTC users in Canada, Australia, the EU, Singapore and the US may have been unable to playback meeting recordings. From 17:38 to 19:15 UTC users using Google Workspace may have been unable to schedule or update Zoom meeting links in calendar invites. From 17:52 to 20:17 UTC users may have been unable to stream meetings to YouTube. From 17:59 to 20:18 UTC users may have been unable to access the Zoom Support voicebot.

The incident has been resolved and the services have recovered.

The incident has been resolved.

The incident has been resolved.

Between 06/09 07:14 UTC and 16:03 UTC, a subset of customers in the Europe region using live transcription and call summary experienced a blank response when selecting English(UK) in the ZCC flow entry point. We have identified and resolved the issue.

The incident has been resolved.

Between 06/7/2025 04:05 UTC to 4:50 UTC - Users may have experienced issues accessing Workforce Management after logging into the Zoom client. Our engineering team identified and mitigated the issue, and the incident has now been resolved.