Incident History

We are no longer experiencing SMS Delivery Delays to Algar Telecom (CTBC) in Brazil. This incident has been resolved.

We have fully investigated the Unified Profiles issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

We are no longer experiencing SMS Delivery Delays to GrameenPhone Network in Bangladesh. This incident has been resolved.

We are no longer observing recovery with delays in receiving message delivery reports when sending to Vodacom in South Africa via Subset of Longcodes. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Appalachian Wireless in United States of America. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to C-Spire in the United States. This incident has been resolved.

Authy API was degraded for 10 minutes between 13:33 and 13:43 Pacific Time on 05/20/2025. During this period, customers may have experienced the Authy API being unavailable. The issue has now been resolved.

Between May 13th and May 20th, 2025, customers using Voice Media Streams may have experienced intermittent issues with receiving media events over websockets. This incident is resolved.

We are no longer experiencing SMS delivery delays when sending messages to Bouygues Telecom in France via a Subset of Longcodes. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil. This incident has been resolved.