Incident History

The issue with account security for Canada AP has been resolved and is operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Dominican Republic. This incident has been resolved.

The issue affecting call failures from subscribers to Ireland Twilio landline numbers has been resolved, and the service is functioning normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to the 9mobile network in Nigeria. This incident has been resolved.

We are no longer experiencing SMS Delivery Delays When Sending Messages to America Net Network in Brazil. This incident has been resolved.

We are no longer experiencing intermittent AccSec Canada API issue. This incident has been resolved.

We've become aware of a potential issue with Whatsapp DLRs receiving elevated 4xx responses with error code 470 from wa-container. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

The Inbound Webhook Resolutions for all RCS Inbound Messages has been resolved and is operating normally at this time.

We have fully investigated the SMS delivery delays when sending messages to multiple networks in Colombia and determined that the impact was limited to a small set of customers, who will be contacted individually to address any concerns. As such, we are closing this incident.

Outbound WhatsApp messages may failing with error code 63012 has been resolved and WhatsApp messaging is operating normally at this time.