Incident History

We are no longer experiencing delays with ConversationRelay: ElevenLabs TTS. This incident has been resolved.

We are no longer experiencing Call Failures to A Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland. This incident has been resolved.

We are no longer experiencing SMS delivery failures to Evatis Network in Djibouti. This incident has been resolved.

We are no longer experiencing MMS delivery failures to and from multiple networks in the US for a subset of shortcodes. This incident is resolved.

We are no longer experiencing SMS delivery delays when sending messages to Movistar Network in Panama. This incident has been resolved.

The issue affecting calls to Twilio Phone Numbers in El Salvador has been resolved, and the service is functioning normally at this time.

We are no longer experiencing SMS delivery failures to Yes Network in Malaysia. This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures to Etisalat in United Arab Emirates. This incident has been resolved.

Our engineers are currently investigating the customer impact of a retroactive issue with 5XXs on user data messaging API. We will follow up and provide customer impact details within 30 minutes.

Flex was degraded between 10:06 AM and 1:40 PM Pacific Time on 07/22/2025. During this time, some customers may have experienced problems logging in via SSO. The issue has now been resolved.