Incident History

500s Errors Enqueuing and Dequeuing Calls Using TwiML and API in Programmable Voice

Twilio Programmable Voice was degraded for 3 minutes between 14:50 and 14:53 Pacific Time on 10/17/2024. During this period of time, customers may have experienced multiple 500s errors enqueuing and dequeuing calls using TwiML and API. The issue has now been resolved.

1729202426 - 1729203098 Resolved

SMS Delivery Delays to Multiple Networks and Countries

We are no longer experiencing SMS delivery delays when sending messages to multiple networks and countries. This incident has been resolved.

1729202005 - 1729213409 Resolved

SMS Delivery Delays to Spectrum Network in the US for a Subset of Short Codes

We are no longer experiencing SMS delivery delays when sending messages to Spectrum Network in the US for a Subset of Short Codes. This incident has been resolved.

1729190646 - 1729201728 Resolved

Increased lag in receiving events through Event Streams

Lag in receiving events has been resolved and Event Streams is operating normally at this time.

1729174374 - 1729188074 Resolved

Inbound SMS Delivery Failures to a Subset of Twilio's United Kingdom of Great Britain and Northern Ireland Phone Numbers

We are no longer experiencing Inbound SMS Delivery Failures to a Subset of Twilio's United Kingdom of Great Britain and Northern Ireland Phone Numbers. This incident has been resolved.

1729153262 - 1729175545 Resolved

Issue With Creating Subsequent Main Accounts for Existing Twilio Account Owners due to Phone Verification Failure

Issue with creating subsequent main accounts by existing Twilio customers due to phone verification failure has been resolved and Console is operating normally at this time.

1729151251 - 1729178043 Resolved

Elevated 5xx response from Meta for Facebook Messenger.

This incident has been resolved.

1729145298 - 1729149717 Resolved

SMS Delivery Delays to Orange Network in Dominican Republic

We are no longer experiencing SMS delivery delays to Orange Network in Dominican Republic. This incident has been resolved.

1729130969 - 1729214349 Resolved

Latest Version of the Authy App for iOS Is Crashing

We are no longer experiencing the issue after user is upgraded the Authy application to the fixed version 26.2.2 which is released on App Store. This incident has been resolved.

1729121025 - 1729142782 Resolved

SMS Delivery Failure to Altan Redes Network in Mexico for a Subset of Twilio Numbers

We are no longer experiencing SMS delivery failures to Altan Redes Network in Mexico for a Subset of Twilio Numbers. This incident has been resolved.

1729119274 - 1729176706 Resolved
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