This incident is now resolved. Following investigation we have confirmed that trial restrictions were functioning correctly for involved accounts. We apologize for the inconvenience and thank you for your patience.
Flex Orchestration Services have returned to normal operation, and 5xx errors affecting voice calls have fully subsided. Voice services are operating as expected, and this issue is now resolved.
The incident has been resolved and SMS delivery from Twilio to I.C.E network subscribers in Costa Rica is operating normally.
The incident has been resolved and SMS delivery from Twilio to Vivacom network subscribers in Bulgaria is operating normally.
The incident has been resolved and SMS delivery from Twilio to Dukagjini network subscribers in Kosovo is operating normally.
The incident has been resolved and SMS delivery from Twilio to Mobile network subscribers in Oman is operating normally.
The incident has been resolved and SMS delivery receipts from a subset of Twilio International Pre-Registered Sender IDs to Vinaphone network subscribers in Vietnam are operating normally.
We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
The incident has been resolved and SMS delivery receipts from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador are operating normally.
Twilio Programmable Messaging API was degraded for 7 minutes between 16:46 and 16:53 Pacific Time on 08/20/2026. During this period of time customers may have experienced higher latency on requests to the Messaging API. The issue has now been resolved.