Incident History

The issue affecting low balance notifications and the automatic balance recharge feature has been resolved and is operating normally at this time.

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to C-Spire network subscribers in the United States is operating normally.

Notify SMS was degraded between 05/06/2026, 23:00 and 05/11/2026, 7:00 Pacific Time. During this period of time customers may have experienced Notify: SMS requests not getting delivered to users. The issue has now been resolved.

The incident has been resolved and voice calls from network subscribers in Peru to a subset of Twilio Peru Phone Numbers are operating normally.

A small set of SMPP API Customers were affected by issues with DLR deliveries between 2026-05-07 23:53 UTC and 2026-05-11 13:46 UTC. During this time some DLRs may not have been delivered to the end customer. All systems are fully operational

We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

Few customers may have experienced failures in Messaging Insights between May 7, 2026 23:45 UTC and May 8, 2026 00:20 UTC, caused by a AWS outage. The impact has been mitigated.

The incident has been resolved and SMS delivery from Twilio to Vodafone network subscribers in Germany is operating normally.

The incident has been resolved and SMS delivery from Twilio to Djibouti Telecom (Evatis) network subscribers in Djibouti is operating normally.

The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Bolivia is operating normally.