Incident History

The Twilio Console issue has been resolved and is operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Chunghwa in Taiwan, Province of China. This incident has been resolved.

We have fully investigated the issue with Flex AI issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

We are no longer experiencing SMS delivery delays when sending messages to Drillisch 1&1 Network in Germany. This incident has been resolved.

Twilio experienced degraded service on a subset of US short codes for approximately 48 hours between March 5th and March 7th, 2025. During this period, customers may have experienced message delivery failures to AT&T numbers due to certain numbers being incorrectly marked as deactivated in the operator’s data file. The issue has been resolved as of March 7th at 13:34 UTC.

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks In Mexico Via Subset Of Sender IDs. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Babilon-M network in Tajikistan. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to MTC network in Namibia. This incident has been resolved.

We are no longer experiencing SMS delivery failures to Movicel Network In Angola. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Orange in Cameroon. This incident has been resolved.