Incident History

We have fully investigated the Sender ID issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

We are no longer experiencing SMS delivery delays when sending messages to Virgin Mobile Network in Saudi Arabia. This incident has been resolved.

Virtual Agents with Google Dialogflow has been resolved and Programmable Voice is operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. This incident has been resolved.

We have fully investigated the Programmable Voice issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

From 10:00 PM PT on May 11, 2025 until 8:58 AM PT on May 12, 2025, customers may have sporadically received errors when attempting to access lists of recordings from the List Recordings endpoint. This issue has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Zain Network in Kuwait. This incident has been resolved.

We are no longer experiencing delivery report delays when sending to Jazz Network in Pakistan. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Mali. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Calro Network in Peru. This incident has been resolved.