New Accounts Are Being Incorrectly Identified as Legacy Whatsapp Account
We have identified that this issue is impacting a small percentage of customers and their account type will be remediated. No additional updates will be provided on this issue.
Incident History
Voice Call Failures from Sweden to Twilio Sweden Phone Numbers
The incident has been resolved and voice calls from network subscribers in Sweden to Twilio Sweden Phone Numbers are operating normally.
SMS Delivery Delays from Twilio to Telefonica Costa Rica
The incident has been resolved and SMS delivery from Twilio to Telefonica network subscribers in Costa Rica is operating normally.
SMS Delivery Delays from Twilio Phone Numbers to Orange Cameroon
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Orange network subscribers in Cameroon is operating normally.
User Authentication Identity Gateway API High Latency for T-Mobile in United States
The incident has been resolved and User Authentication Identity Gateway API high latency for T-Mobile in the United States is operating normally.
SMS Delivery Delays and Failures from Twilio to MTS Russia
The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Russia is operating normally.
SMS Delivery Receipt Delays from Twilio to Globe Philippines
The incident has been resolved and SMS delivery receipts from Twilio to Globe network subscribers in the Philippines are operating normally.
Lookup Identity Match Lookup V2 API package Increased Error Rate
We are no longer seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all packages are working normally. This incident has been resolved.
SMS Delivery Delays and Failures From a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz Pakistan
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan is operating normally.
Increased rate of 11200 warnings from Programmable Video
Our engineers have fixed the issue with an Increased rate of 11200 warnings from Programmable Video. This incident is now resolved.