Incident History

We are no longer experiencing SMS delivery delays when sending messages to Claro network in Brazil. This incident has been resolved.

The issue affecting inbound calls from network subscribers to a subset of Twilio's Spain phone numbers has been resolved, and the service is functioning normally at this time.

We are no longer experiencing SMS delivery delays when sending messages from Twilio Philippines phone number to multiple networks in the Philippines via a subset of long codes. This incident has been resolved.

Issue with creating Video rooms has been resolved and it is operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Whatsapp. This incident has been resolved.

The issue with AccSec – Canada API Errors has been resolved, and the service is functioning normally at this time.

The issue causing some customers to be unable to upgrade their accounts has been resolved.

Twilio Messaging Insights was degraded for approximately 653 minutes between 04:00 and 14:52 Pacific Time on 01/20/2026. During this period, customers may have experienced missing Recommendations banners in the Console. The issue has now been resolved.

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the United States of America via a subset of Twilio shortcodes and longcodes. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Brazil via subset of short codes. This incident has been resolved