Incident History

Event Streams Subscriptions Issues

Twilio Event Streams subscriptions were degraded for 1 hour and 10 minutes between 05:38AM and 06:48AM Pacific Time on 11/06/2024. During this period of time, newly created subscriptions did not start to receive events until 06:48AM Pacific Time. The issue has now been resolved.

1730905406 - 1730906011 Resolved

SMS Delivery Delays to Claro Network in Brazil

We are no longer seeing SMS Delivery Delays to Claro Network in Brazil. This incident has been resolved.

1730903378 - 1730954784 Resolved

Issue with Twilio Account Portal Login for China Numbers

The issue affecting account portal login for China numbers has been resolved, and the service is functioning normally at this time.

1730892341 - 1730899954 Resolved

SMS Delivery Delays to MTN Network in Rwanda

We are no longer experiencing SMS delivery delays to MTN Network in Rwanda. This incident has been resolved.

1730844289 - 1730858758 Resolved

Errors When Purchasing Numbers in the Console

We are no longer experiencing 5XX errors when trying to purchase phone numbers over the API in the Console. This incident has been resolved.

1730833385 - 1730844152 Resolved

Automated Alert: No Customer Impact

We have fully investigated the CallServices issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.

1730828309 - 1730829653 Resolved

SMS Delivery Delays to CTBC Celular SA (CTBC) in Brazil

We are no longer experiencing SMS delivery delays when sending messages to the CTBC Celular SA (CTBC) network in Brazil. This incident has been resolved.

1730814400 - 1730872048 Resolved

SMS Delivery Report Delays to Brisanet Network in Brazil

We are making a correction to the previous communications on this StatusPage post. After some investigation, we've identified that SMS delivery delays were not impacted, but we experienced SMS delivery report delays to Brisanet Network in Brazil. This services is now fully recovered and we're resolving this incident. We apologize for the delays and any inconvenience this may have caused.

1730808404 - 1730836079 Resolved

SMS Delivery Delays to MTN in Ghana

We are no longer experiencing SMS delivery delays when sending messages to MTN network in Ghana. This incident has been resolved.

1730807138 - 1730838228 Resolved

Outbound Call Failures from a Subset of Twilio Phone Numbers

We are no longer experiencing outbound call sailures from a aubset of Twilio phone numbers. This incident has been resolved.

1730798224 - 1730815183 Resolved
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