Incident History

We are no longer experiencing SMS delivery delays when sending messages to Telenet Network in Belgium. This incident has been resolved.

We are no longer experiencing SMS Delivery Delays to Zain/CelTel in Niger. This incident is resolved.

We are no longer experiencing SMS delivery delays to Sercomtel network in Brazil. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Telenor in Pakistan. This incident has been resolved.

Trial accounts using Twilio v2010 APIs are now operating normally at this time. This incident is resolved.

Our engineers have implemented a fix for the high impact bug with Flex UI 2.15. A new patch has been released, and the customers should not encounter any other errors.

From 2025-11-25 19:25 UTC until 2025-12-11 00:23 UTC, a small subset of inbound calls from carriers sending invalid STIR/SHAKEN PASSporTs were erroneously rejected. These calls should have been accepted and completed with a 32021 (warning), but due to a software bug they were instead classified as 32020 (error) and blocked. The issue has been mitigated and inbound calls with invalid PASSporTs are now processed normally.

We are no longer experiencing message delivery reports to T-Mobile Network in Poland. This incident has been resolved.

Subset of Local UK numbers unable to add emergency calling address has been resolved and Phone Numbers in our Twilio Console are operating normally at this time.

Twilio Verify was degraded for 45 minutes between 08:00 to 08:45 PT. During this period of time customer might have experience message delivery error reports sending to AT&T network in the USA using Twilio Short codes. The issue has now been resolved