Incident History

We are no longer experiencing MMS and SMS delivery delays and failures to Verizon Network in the United States. This incident has been resolved.

The issue affecting incorrect error codes being delivered to customers in certain cases for orchestrated RCS Messages has been resolved and the service is now functioning normally.

We have fully investigated the lookup reassigned number package issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

The issue affecting inbound delivery of WhatsApp messages has been resolved and is operating normally at this time.

Between 09/10 at 8:00 PM PDT and 09/11 02:03 PM PDT customers may have experienced message delivery issues on WhatsApp. This was caused by a vendor outage as part of "WhatsApp Account Ownership Is Moving to You" update that was shared previously by Twilio. This is since resolved and confirmed all systems are operational.

We have fully investigated the issue with with Flex in the IE1 region, triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

We are no longer experiencing SMS delivery when sending messages to the Orange Network in Cameroon. This incident has been resolved.

The issue where the "Friendly Name" within the SendGrid Console could not be edited and displayed the default friendly name has been resolved. SendGrid console is now operating normally at this time.

We are no longer experiencing SMS delivery delays to small carriers in the US from a subset of short codes. This incident has been resolved.

Between 3:15 AM PT and 3:30 AM PT, Intelligent Alerts system was unavailable due to a service event in AWS service that caused increased error rates in starting Applications and Jobs in the US-EAST-1 Region. The issue has been resolved, and the service is operating normally.