We experienced intermittent one-way audio issues with the Symbio carrier. The issues were characterized by high latency, affecting the clarity of calls for a subset of users. During this period, customers may have experienced communication disruptions. The issue has now been resolved.
SMS Delivery Failure and Delivery Delays to Multiple Networks in the US for Subset of Short Codes was degraded for 27 minutes between 12:00 PM and 12:27 PM Pacific Time on 10/11/2024. During this period of time customers may have experienced. The issue has now been resolved.
We are no longer experiencing SMS delivery delays when sending messages to 9mobile in Nigeria. This incident has been resolved.
We've become aware of a potential issue with SMS delivery failures to multiple networks in Mexico via a subset of Twilio Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
We are no longer experiencing SMS delivery delays when sending messages to Telenor Network in Pakistan. This incident has been resolved.
We are no longer experiencing SMS delivery delays when sending messages to Glo Network In Nigeria. This incident has been resolved.
We are no longer experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. This incident has been resolved.
We are no longer experiencing MMS delivery delays when sending messages to Multiple Networks in the US from a Subset of Shortcodes. This incident has been resolved.
Requests made to the Zipwhip Provisioning API (https://provision.zipwhip.com/api) may have failed during this incident which is now resolved. Time affected was 8:05 PM PT Oct 9 through 9:45 AM PT Oct 10. The issue has now been resolved.
We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in the US for a Subset of Long Codes. This incident has been resolved.