Incident History

We are no longer experiencing SMS delivery delays when sending messages to Telecall in Brazil. This incident has been resolved.

We are no longer experiencing MMS delivery failures to multiple networks in the US from a small subset of Short Codes. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Moov Network in Benin. This incident has been resolved.

We are no longer experiencing MMS and SMS delivery delays and failures to Verizon Network in the United States. This incident has been resolved.

The issue affecting incorrect error codes being delivered to customers in certain cases for orchestrated RCS Messages has been resolved and the service is now functioning normally.

We have fully investigated the lookup reassigned number package issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

The issue affecting inbound delivery of WhatsApp messages has been resolved and is operating normally at this time.

Between 09/10 at 8:00 PM PDT and 09/11 02:03 PM PDT customers may have experienced message delivery issues on WhatsApp. This was caused by a vendor outage as part of "WhatsApp Account Ownership Is Moving to You" update that was shared previously by Twilio. This is since resolved and confirmed all systems are operational.

We have fully investigated the issue with with Flex in the IE1 region, triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

We are no longer experiencing SMS delivery when sending messages to the Orange Network in Cameroon. This incident has been resolved.