Incident History

We are no longer experiencing MMS/SMS delivery failures when sending to and from multiple small US carriers. This incident has been resolved.

The issue affecting where information required for Branded Calling and Voice Integrity are failing provisioning with our vendor partners has been resolved, and the service is functioning normally at this time.

We are no longer experiencing SMS delivery failures to and from Twilio Philippines phone numbers. This incident has been resolved.

The issue affecting a potential issue with dual channel conference recording failing in ie1 has been resolved, and the service is functioning normally at this time.

The issue affecting AccSec - US API errors has been resolved, and the service is functioning normally at this time.

We have fully investigated the issue with customers unable to modify voice geo permissions, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

We are no longer experiencing SMS delivery delays and failures when sending messages to Vodafone Essar Spacetel in India. This incident has been resolved.

The issue affecting AccSec - UK API has been resolved, and the service is functioning normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in United States of America via Subset of Shortcodes. This incident has been resolved.

We have observed full recovery from the AccSec SNA Missing Redirects issue for Indonesia XL Axiata. Service has been restored, and the incident is now resolved.