Service degradation with Zoom Phone and Zoom Whiteboard in CA region.
On 05/23 between 03:25 AM UTC - 03:53 AM UTC a subset of customers experienced service degradation with Zoom Phone and Zoom Whiteboard services. The issue has been resolved.
Incident History
Outbound SMS is delayed for Zoom Contact Center
On 5/21 03:00 UTC to 14:50 UTC customers may have experienced an intermittent delay with sending outbound SMS messages with Zoom Contact Center. This issue has been resolved.
Issue accessing Whiteboard and Zoom Phone new audio recordings.
We have resolved the issue accessing Whiteboard, Zoom Phone new audio recordings, and issues sending and receiving issues with SMS.
Issue with Call failures in US East (New York) Sip Zone
This incident has been resolved.
Issues with Zoom website in Singapore region.
Between May 20, 5:15 AM UTC and 5:55 AM UTC, our monitoring systems detected issues with Zoom website and it's related web services in Singapore region. Our engineers resolved the issue.
Issue with users experiencing issues accessing AI Companion on Zoom Meetings.
This incident has been resolved.
Subset of customers are unable to receive 2FA authentication code through SMS.
This incident has been resolved.
Issue with Captcha pop up
This incident has been resolved.
Issue with Cloud Recordings
We have resolved the issue with starting cloud recordings.